How to cancel a shift

Edited

Life happens. Here's how to handle shift cancellations:

For shifts more than 14 days away

  1. Open Teero app

  2. Go to 'My shifts'

  3. Find the shift

  4. Tap 'Cancel shift' in 'Cancellation policy' section

  5. Confirm cancellation

No penalties apply.

For shifts 1-14 days away

  1. Contact Teero support

  2. Provide office name and shift date

Note: Shows as 'Dropped shift' in your Profile.

For shifts within 24 hours

  1. Open Teero app

  2. Find shift in 'Upcoming' section

  3. Call office using contact info provided

  4. Call or text Teero Support with the date and reason, we'll pass it along to the office manager

    • Teero Support: (952) 209-9945

Important: Counts as 'Late cancellation' and 'Dropped shift'.

Remember: No-shows may lead to removal from Teero. We're here to help if needed!